During Taniguchi’s past system integration business, introduced many telephony, CTI and CRM system solutions into the market through his coordination of product marketing and project management.

Pursue technology to manage more cost effective way, allied with MCI (now Verizon) then consult clients with the most advanced methodology in efficient and strategic way in late 90s.

From his international network, he has done many consulting work for foreign firm’s call center operated in Japan, then required from amzon.com to establish first call center in Japan in 2000 and run it for two years.

In year 2003, with two of business partner Bill Price who is first VP Global Customer Service at amazon.com and Peter Massey of Budd UK agreed and found alliance called “Limebridge”and now its network became 10 countries worldwide.

He is enable to contribute to the clients through his methodology and experience which are;

• Create grand design of companywide customer interaction
• Selection of the optimal location, product and vendor
• Modernize organization
• Cultivation of human resources
  Also contribute to the market through;
• Seminar Speaker
• Management training
• Publications
• Japan’s largest industry event Contact Center Award